Frequently Asked Questions
PRODUCT DETAILS
Who is Anuschka?
Anuschka is Roma’s creation. She loved the name Anuschka, but she had already named her three children Bhaskar, Radhika and Priyanka. When she decided to share her love for art through handbags, her newest baby became Anuschka which means “like no other.”
How is Anuschka different from any other hand painted accessories in the market?
Anuschka is the only family owned, designed, and ethically produced hand painted brand. We offer original artwork and unrivaled quality at an incredible value. We are the premier, original hand painted brand of hand painted accessories available at select boutiques and shoe stores across over 20 countries. Like every trend setting brand, we have our imitators, but we can assure you that our product speaks for itself as it has for more than 30 years. Each Anuschka is hand-cut and crafted from fine leather then individually painted, not by professional artists, but by young men and women who have been trained by us and enjoy the benefits of our fair-trade policies. High grade leather, signature lining, branded hardware, original art, years of experience, and excellent quality distinguish us from the counterfeits. Even today, a family member does a final check of every bag before hand-signing it. Click here to learn about the Anuschka Story.
Where and how are the Anuschka handbags made?
Anuschka bags are designed in USA by Bhaskar Basu. Bhaskar was taught by his mother, Roma, who continues to guide him today. They are then made in the family owned and operated workshop in India. Every Anuschka leather product starts with hand cutting the top grain leather and selecting the best pieces. Anuschka-trained artisans sketch and individually hand-paint every piece. Traditional crafters who have learned the trade from generations before them use old school techniques to create tailor made pieces. Every handbag goes through multiple stages of inspection by our quality team to ensure that the art is perfect. A family member does a final review of every bag before it is hand signed and packed. Please click here to learn more about the stages of creating an Anuschka product.
What type of leather is used to create an Anuschka product?
Anuschka handbags and wallets are made of soft top-grain nappa leather which is specially treated to work like a canvas for unique Anuschka art. Click here to learn more.
How can I make sure I am purchasing a Genuine Anuschka product?
* When shopping online, buy directly from eu.anuschkaleather.com or one of our authorized retailers.
* You can contact us to confirm if a store is an authorized Anuschka reseller.
* Look for the white leather tag stitched to the lining of the bag with the Anuschka logo.
* The lining will have the Anuschka logo woven into it.
* Each original Anuschka is hand-signed.
ORDERS & SHIPPING
What countries does Anuschka ship to?
Anuschka currently ships to almost every country around the globe. However, certain countries can only shop using the region specific webstores.
EU customers may shop on https://eu.anuschkaleather.com/
US customers may shop on https://www.anuschkaleather.com/
Canadian customers may shop on https://ca.anuschkaleather.com/
UK customers may shop on https://uk.anuschkaleather.com/
Indian customers may shop on https://www.anuschkaleather.in/
Rest of the world may shop on https://www.anuschkaleather.com/
Can I change or cancel my order?
We are unable to change your order once it has been placed. If you want to cancel your unshipped order, please call us at +44 20 8090 0356 or email us at hello@anuschkaleather.com
How do I apply a discount code to my order?
A discount code may be applied to your order by entering the code in the Discount code field located under your shopping bag after clicking checkout.
Can multiple discount codes be used on one order?
Discount codes can not be combined or used with any other promotions, codes or coupons.
What will it cost to ship my Anuschka order?
Delivery costs to Europe range from 8€ to 29€, depending on the delivery location and shipping method (Standard or Express Delivery). Free Delivery options are available based on a minimum order quantity.
Click here for more details on shipping.
How do I check the status of my order?
You may check the status of your order by logging into your customer account or by following the View My Order link from your confirmation email.
How will I know when my order has shipped?
You will receive a shipment notification email including a tracking number when your order ships. If you are having trouble tracking your order, please email us at hello@anuschkaleather.com for details.
When can I expect my order to ship?
Orders will be shipped within 24-48 hours, excluding weekends.
When can I expect my order to arrive?
Your order's arrival date depends upon the shipping method and delivery location. Our warehouse is located in UK and standard shipping times vary. Standard Delivery will be within 2-9 working days and Express Delivery within 1-2 days. Click here for more details on shipping times.
How do I return a purchase from Anuschkaleather.com?
We want you to be happy with your Anuschka purchase. If within 30 days of purchase, you wish to return your unused products, please email us at hello@anuschkaleather.com or call us at +44 20 8090 0356 to obtain a return authorization.
Please follow this link for more details on our Return Policy including sale items, shoes, & more. We do not accept returns of any used items. Shipping fees are not refundable.
Can I exchange my Anuschkaleather.com purchase?
We do not offer exchanges. If you want to exchange your item, you may simply return your unused product within your return period for a refund and place a new order.
Will Covid 19 have any effect of my order processing or shipping?
Our team continues to work hard under the current safety measures to provide you with the best possible shopping experience. We occasionally experience short delays in processing, and shipping times may be longer than normal due to extra safety measures. We sincerely appreciate your patience and continued support.